Valley Plumbing — privacy for text messaging

This page covers privacy for Valley Plumbing's text messaging program, run through TextBack. The full TextBack Privacy Policy governs this program; the statements below are taken from it.

Your phone number and your messages

4.6. What we do not do. We do not sell personal information. We do not use caller phone numbers or conversation content for advertising, and we do not share mobile numbers or text-messaging opt-in information with third parties for their marketing purposes. Where a business enables artificial-intelligence drafting, conversation content may be processed by our AI provider solely to generate draft replies for the business's human review, as described in Section 6.4; if AI features are not configured, no content is sent to an AI provider.

Effective date: October 23, 2026. This Privacy Policy explains how TextBack ("TextBack," "we," "us," or "our") collects, uses, stores, shares, protects, retains, and deletes personal information in connection with the service at gotextback.com. It applies to business account holders and their authorized users, to resellers and their clients, and to individuals who call or text a business that uses TextBack.

2.1. Account information. For information about our direct business customers, resellers, and their authorized users — such as registration, account, and billing-administration information — TextBack determines why and how the information is processed and acts as the responsible business (a "controller" under laws that use that term).

3.4. Opt-out records. When a person opts out — by replying STOP (or ALTO in Spanish), by using another opt-out word or plain language asking not to be texted, or by telling the business in person, by phone, or by email — we record the opt-out so it is honored. The record keeps the telephone number, the date, and how the opt-out arrived, including the words used when it came by text. Opt-out suppression records are kept separately from conversation records and are preserved even if the related conversations or account data are deleted, as explained in Section 8.3.

Stopping the texts

Reply STOP at any time to stop texts from Valley Plumbing (in Spanish conversations, reply ALTO). Reply HELP for help. Message frequency varies (typically 1–7 messages per inquiry); message and data rates may apply.

Questions about this program: email support@gotextback.com.