For HVAC, plumbing, electrical, roofing & other phone-driven local businesses
TextBack fixes that in seconds: when you miss a call — on a job, with a customer, after hours — the caller instantly gets a friendly text from your business, and the conversation lands in a simple inbox on your phone. They can reply, book, get a quote, or ask for a callback — before they dial the next name on Google.
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Available to businesses across the United States. Headquarters in Harrisonburg, Virginia — the service itself is nationwide.
Hi, this is Mario's Plumbing — sorry we missed your call! What can we help you with? By replying YES, you agree to receive messages from the brand. Msg frequency varies (typically 1–7 per inquiry); msg & data rates may apply. Reply STOP to end, HELP for help. Terms: https://gotextback.com/terms Privacy: https://gotextback.com/privacy — via TextBack
Want to skip the back-and-forth? Reply 1 to book, 2 for a free quote, 3 for a callback — or tap your personal link.
2
Great — tap your link, tell us about the job (a photo helps), and we'll text your estimate right here.
See it catch a call — try the demo ↓
Don't take our word for it — play a missed call, right here. You're the caller first: ring a demo business, don't answer, and watch the text land. Then flip to the owner's side and see the conversation arrive, with the reply drafted and waiting for a human to approve it.
Interactive demo — a simulation. No real text is sent, no phone number is asked for, and nothing you tap here leaves this page.
1 · Choose your trade — currently: HVAC — no heat
Sarah's furnace quits on a cold evening. She calls Mike's Heating & Air — the crew is out on another job and nobody answers. Mike's Heating & Air is a demo business — any resemblance is the point: picture your own name in its place.
Ready when you are
You're Sarah. Call the business — and don't answer, because nobody there can.
2 · Call and don't answer
Mike's Heating & Air — inbox (demo view of the owner's app)
No conversations yet. When the call is missed, the conversation appears here the moment the text-back lands — watch the caller's phone.
Five numbers of yours — calls a week, how many go unanswered, how many of those are real job requests, how often you close work like that, and your average job value, prefilled from research for your trade where we have it — and the calculator shows the jobs and dollars that could be walking away each year, plus how the answer moves if your close rate runs a little lower or higher. The formula is published on the page, the research behind the starting points is named beside each one, and it's labelled an estimate, not a promise.
Plenty of services will sell you the text-back alone: one automatic text, and the rest is on you. TextBack is the whole stack in one $49/month price — the text-back, the conversation that follows it, and the web presence most shops are missing. Here is all of it, up front, before you sign up — not after.
A real website for your shop, designed in your colors with your photos and video — not a bare-bones placeholder page. You get a full editor to change anything, and its inquiry form lands in the same inbox as your texts, with AI-drafted replies waiting for your approval.
Built to be found — SEO included: your trade and your town in the page titles, a proper description on every page, and your business details marked up in the structured format search engines read. That unglamorous work is what decides whether your shop shows up when someone nearby searches for what you do — here it's done for you, in the price.
Your business listed in the national TextBack directory: your name, trade, city, and phone number, a description in your own words, and a link back to your website. That's one more place a customer can find you — pointing straight at your site.
Listing is your choice: you opt in when you're ready, and you can turn it off at any time — turning it off removes your listing.
That's the difference: a competitor sells the text-back alone; this is the text-back plus the website and the directory listing they're missing — for one flat founding price, with a free trial that doesn't start until we catch your first missed call.
When the crew is under a house or the chair is full, the phone is the first thing that slips — and a caller who reaches voicemail rarely leaves one. They just call the next business. TextBack makes sure the conversation starts anyway, and makes it effortless for that caller to take the next step while they still need the work done.
The maths behind that heading: SearchLight's published research (Feb 2026) puts the average job at about $1,714 for plumbing and about $2,110 for HVAC — against $49/month, one recovered job like that covers many months of the service. Your own average is the number that matters, and the weekly report counts the jobs you actually tag as booked.
If your work keeps your hands busy while customers call, one unanswered ring is a job handed to a competitor. Pick your trade for the specifics:
Emergency callers hire the first plumber who responds. Text back in seconds, even from under a house.
Peak-season and after-hours no-heat / no-cool calls answered instantly, booked before they call the next company.
In a panel, up a ladder, or between jobs — you can't grab the phone. No-power and emergency calls get a text in seconds instead.
Storm damage and active leaks can't wait for the office to open. Capture inspection and repair calls the moment they ring out.
Crews can't hear the phone over the equipment — and seasonal callers book whoever responds. Capture the quote request in seconds.
Your team is inside a client's home when enquiries call. Answer by text, and turn one booking into a recurring slot.
Any shop where the chair, the lift, or the job site comes before the phone — the complete guide to how text-back works.
Count what missed calls cost YOUR business in two minutes, using your own call log — no invented statistics.
Every seller answers a missed call somehow — the differences are what happens next, whose number it works on, and when the meter starts. Our comparison page lays out the five kinds of sellers, the seven questions worth asking any of them, and prices checked against each provider's own site.
$49
Founding price: $49/month, locked in for as long as you stay subscribed. The standard price will be $79/month — founding customers never pay it while they stay subscribed.
Do I have to change my phone number?
No. You keep your number, your carrier, and your phones. Missed, busy, and after-hours calls are forwarded — only when nobody answers — to your text-back number. Answered calls ring exactly as they do today.
How fast is the text?
Seconds after the missed call. The caller hears it ring out, and the text is on their phone before they've finished dialling your competitor — with a reply, book, quote, or callback option built in.
When can I actually go live?
Setup itself takes minutes together, but business texting must be registered with the mobile carriers first, and that approval commonly takes a few days. We never promise “live today” — the checklist shows the real status at every step.
What does the trial really cost?
Nothing for 7 days — and your free days don't start until we catch your first missed call. Until then the trial just waits, free, with no clock running — switching texting on by itself doesn't start it. A card is collected at signup so the trial can roll into the paid plan without interruption — if you cancel during the trial, with one tap in Billing, the card is never charged. If you don't cancel, it's $49 on the trial-end date shown in your portal once your trial has started, then monthly, month-to-month. One exception: the one-time $25 carrier registration fee is charged when your business's texting registration is filed with the carriers — it isn't part of the trial, and it isn't refunded once the registration has been filed.
Can customers opt out?
Yes — anyone can reply STOP at any time and they will never be texted again. Texts only ever go to people who just called you: a reply to their own call, never advertising broadcasts.
Is there a contract?
No. Month-to-month, cancel anytime in Billing. Cancelling stops future renewals — and a trial cancelled in time is never charged for the subscription. (The one exception is the one-time carrier registration fee, which stays charged if your registration was already filed.) Leaving is the reverse of joining: turn off the call forwarding you switched on and you're fully out — your number was never ours, so there's nothing to port back and nothing is held.
Which businesses can use this?
Phone-driven local services — home-service contractors like HVAC, plumbing, electrical, roofing, and general contractors most of all, plus auto repair, salons, and similar trades. It isn't available for medical or dental practices.
Roofing crews cannot answer phones from a roof — and should not try. Here's how to stop missing calls for roofers: audit your real pattern first, then build the net that catches every enquiry safely.
Leaks announce themselves at night — rain after dark, a stain spreading across a ceiling. Here's how roofers cover after-hours calls so the 9pm leak becomes your inspection booking, not a competitor's.
Electrical quotes stall for specific reasons — permits, landlords, HOAs, a spouse who hasn't seen the number. Here's the follow-up rhythm that unsticks panel upgrades, rewires, and charger installs.
Reseller licenses let you run your own branded missed-call text-back business on this platform — your brand, your prices, your clients' money through your own account. Ask us about a license and we'll walk you through the plans.
Prefer to watch it done? The TextBack video tutorials walk through missed call text back — what it is, setup step by step, and the everyday screens — in English, Spanish, Canadian French, Mandarin, Cantonese and Tagalog.
The next call you miss doesn't have to be the job you lose.