Video tutorials
Every lesson in the TextBack library, in the language you work in. Learn how missed call text back works, set it up step by step, and see how SMS messaging for small businesses turns the calls you can't answer into booked jobs — free to watch, in English, Spanish, Canadian French, Mandarin, Cantonese and Tagalog.
English · 20 lessons
Full TextBack lessons in English: how missed call text back works, how to set up missed call text back step by step, and how SMS messaging for small businesses turns the calls you can't answer into booked jobs.
3:50The first TextBack lesson: what TextBack is, who it's built for, the full stack that's included, what it costs, and how to use this tutorial library to get set up.
5:15The whole TextBack path, link by link, on a real demo business: your number stays yours, the text-back message a caller receives — reply 1 to book, 2 for a free quote, 3 for a callback — two-way conversations in one Inbox, and how bookings, quotes, follow-ups, and review requests complete the chain.
4:50Why the calls you can't answer cost you customers: the attributed 28–48% of home-service calls going unanswered, what those callers do next, and how to size the loss in your own numbers.
4:36Which screen answers which question: Today gathers everything that needs you across all your businesses into one morning list, the Report proves the week in plain figures, and the business home holds one business's facts and its setup checklist.
5:20Create your TextBack account from start to finish: all six sign-up steps in order, exactly what to type at each one, what each step costs, and where you can safely pause and finish later.
4:15Your TextBack business details completed field by field — name, trade, business number, city, average job value, opening hours, website, address and about text — what each field is used for, and how to save it so it sticks.
6:32Write and save every automatic message your callers can receive — the missed-call text, the after-hours text, booking and quote confirmations, the second-chance follow-up, quote chasing and the review ask — plus the full Spanish message set, and the two save buttons that keep your work from getting lost.
4:34The three follow-up tools, and which fits which moment: the automatic second-chance text for a caller who goes quiet, Send follow-up now from inside a conversation, and the follow-up date that resurfaces a customer on your Today list on exactly the right day.
5:03How emergency escalation works link by link: every text and website inquiry scanned for your emergency phrases, a match flagged Emergency and pinned to the top of your inbox, an owner alert that quiet hours never delay — then fired for real on the demo business.
5:13Your screens stay in English while Spanish-speaking customers are served in Spanish completely — the detected conversation, the Spanish text-back, follow-ups, bookings and review requests, the Spanish template set and quick options, and the per-conversation language switch.
4:34How to get Google reviews by text: set the review ask up once — your Google review link, the timing after a job finishes, the request in your own words — then watch a finished job schedule its own request, and see the customer's side: one text, one tap.
4:28Every way TextBack can reach you when a customer needs you: the Needs-you list on Today, the alert messages written into the conversation itself, alert emails, your owner alert channel — and quiet hours that hold routine messages until morning but never delay an emergency alert.
6:01Build and manage the free website that comes with your TextBack account: the draft-first editor, your design and sections in your own words, photos, every page's search title and description, your free national directory listing, publishing — and proof-checking the live site on desktop and phone.
5:41A scripted morning at a demonstration plumbing business, run through the real TextBack product: a possible burst pipe answered by text in seconds and a second caller handled alongside, then the booking, the follow-up and the review — every part labeled as the demonstration it is.
4:47An HVAC scenario taught step by step on labeled demonstration cards and the real public HVAC page: a fictional business and customers, cooling-season urgency, the text-back that goes out in seconds, the triage question, and the visit the caller books from her own request page.
4:52A scripted storm morning at a fictional roofing business, taught on labeled demonstration cards: an active leak described in words, a second caller shopping for a full replacement handled by text, the urgent job sorted first, and the review after the storm — all labeled as the demonstration it is.
5:04One scripted morning at a fictional electrical business, taught on labeled demonstration cards and the real public electricians page: two unequal missed calls — a tripping breaker that can wait in writing and a sparking outlet that cannot — sorted by what matters, with the ordinary job booked by text.
4:28Follow one working day on a covered business: three short checks replace a day of phone interruptions while TextBack answers every missed call in between.
5:47The five leaks that turn a missed call into a lost job — silence, the dead end, the scatter, the fade, the slow quote — and the patch TextBack puts on each one.
5:44The honest calculation, run skeptically with labeled hypotheticals: your average job value, your missed-call count, the attributed 28–48% research range — against the real $49/month founding price.
Español · Spanish · Lessons coming soon
Lecciones completas de TextBack en español: mensajes SMS para pequeñas empresas, cómo responder las llamadas perdidas de clientes con un mensaje de texto, y cómo convertir las llamadas que no puedes contestar en trabajos reservados.
Las primeras lecciones en español están en producción y aparecerán aquí en cuanto se publiquen.
Français canadien · Canadian French · Lessons coming soon
Des leçons TextBack complètes en français canadien : comment répondre aux appels manqués par texto, et comment transformer les appels auxquels vous ne pouvez pas répondre en rendez-vous réservés.
Les premières leçons en français canadien sont en production et apparaîtront ici dès leur publication.
普通话 · Mandarin · Lessons coming soon
完整的普通话 TextBack 教程：未接来电短信回复如何运作、小型企业短信服务如何设置，以及如何把没接到的客户来电变成已预约的工作。
第一批普通话教程正在制作中，发布后会立即出现在这里。
廣東話 · Cantonese · Lessons coming soon
完整的廣東話 TextBack 教學：未接來電短訊回覆如何運作、小型企業短訊服務如何設定，以及如何把接不到的客戶來電變成已預約的工作。
第一批廣東話教學正在製作中，發布後會立即出現在這裡。
Tagalog · Lessons coming soon
Mga kumpletong lesson ng TextBack sa Tagalog: paano gumagana ang missed call text back para sa contractors, SMS messaging para sa maliliit na negosyo, at paano gawing booked jobs ang mga tawag na hindi mo nasasagot.
Ginagawa pa ang mga unang lesson sa Tagalog — lalabas ang mga ito dito pagka-publish.
Every lesson is also on the TextBack YouTube channel — subscribe there and new lessons find you.