Valley Plumbing — text messaging program

Valley Plumbing (Plumbing) uses TextBack to run its missed-call text-back program. This page describes that program in full: who texts you, why, how consent works, and how to stop the texts at any time.

How the program works

• You call Valley Plumbing at 540-555-0100.
• If your call is not answered, Valley Plumbing may send you one text message to continue the conversation you started.
• You can reply to that text and chat with the business, like a normal text conversation.

Every first text identifies Valley Plumbing by name.

The first text Valley Plumbing sends reads: “Hi, this is Valley Plumbing — sorry we missed your call! What can we help you with? By replying YES, you agree to receive messages from the brand. Msg frequency varies (typically 1–7 per inquiry); msg & data rates may apply. Reply STOP to end, HELP for help. Terms: https://gotextback.com/terms Privacy: https://gotextback.com/privacy — via {{product_name}}”

How consent works

By calling the business, you consent to receive that reply text and related follow-up messages about your inquiry. Consent is not a condition of purchasing any product or service. There is no sign-up form, keyword, or purchase involved. TextBack does not sell, rent, or buy telephone number lists, and a business using TextBack may text only people who have called or otherwise contacted that business.

The terms that govern this program

Permission to text. Texts are sent only to people who just called the business — a reply to their own call, not advertising. Anyone can reply STOP at any time and will never be texted again. No marketing broadcasts are offered in this version.

Frequency, cost, and stopping the texts

Message frequency varies — it follows your conversation with the business (typically 1–7 messages per inquiry). Message and data rates may apply.

Reply STOP at any time to stop texts from that business (in Spanish conversations, reply ALTO). Any wording that asks not to be texted is honoured, and you can also opt out by telling the business in person, by phone, or by email — the business records it and the texts stop the same way. Reply HELP for help.

Questions about this program: email support@gotextback.com.